Self Storage Greenwich Service Terms and Conditions
These Selfstorage Greenwich service terms and conditions set out the basis on which storage services are provided to customers. By making a booking, entering into a storage agreement, or placing goods into a storage unit, the customer agrees to comply with these terms. They are designed to create a clear, fair and practical framework for the use of storage space, the handling of goods, payment obligations, and the responsibilities of both parties. In these terms, references to we, us and our mean the storage provider, and references to you and your mean the customer, account holder, or any person acting on the customer’s behalf.
The agreement applies to all storage services, including short-term and longer-term storage, unit access, administrative arrangements, and any additional services that may be offered from time to time. These terms should be read together with any booking confirmation, inventory declaration, pricing schedule, and any notices displayed at the facility. If any part of the agreement is found to be unlawful or unenforceable, the remainder will continue in force to the fullest extent permitted by law.
Use of a storage unit is a contractual arrangement only and does not create a tenancy, lease, or any other interest in land. The customer is responsible for ensuring that all information provided at the time of booking is accurate and kept up to date. Where the customer is acting for a business, partnership, charity, or other organisation, the person completing the booking confirms that they are authorised to bind that organisation to the agreement. Acceptance of these terms is required before access to the unit is granted.
Booking Process
Bookings may be made in person, by phone, or through an approved online or administrative process where available. A booking is only confirmed once we have accepted the request, completed any required identity or verification checks, and received any required deposit, advance payment, or authorisation. We may refuse a booking where we reasonably believe the service may be used in breach of these terms, for unlawful purposes, or in circumstances where the requested unit is unavailable or unsuitable.
At the time of booking, you must provide accurate details including the name of the account holder, contact information, estimated move-in date, and, where relevant, the type and approximate quantity of goods to be stored. We may request proof of identity, proof of address, or evidence of authority to act for another person or business. You must not transfer or assign your booking without our prior written consent. Any special requests, including access arrangements or additional services, are subject to availability and may involve extra charges.
We reserve the right to amend the allocated unit before move-in if operational needs require it, provided the substitute unit is reasonably comparable. If you do not take up the booking on the agreed date, we may treat the booking as cancelled and apply the cancellation provisions below. 
You are responsible for checking the booking details carefully, including the unit size, rental period, and price, before confirming the arrangement. Any errors should be reported immediately so they can be corrected where possible.
Payments, Fees and Charges
All storage charges are payable in advance unless we agree otherwise in writing. Fees may include rental charges, administration charges, deposits, lock charges, late payment fees, access-related charges, cleaning costs, disposal costs, or any other sums set out in the booking confirmation or price schedule. Prices may change from time to time, and any such changes will be notified in advance in accordance with the agreement or applicable law. Continued use of the unit after a price change takes effect will be treated as acceptance of the revised rate.
Payment must be made by the method we accept at the time. If a payment is returned, reversed, disputed, or declined, you remain liable for the outstanding amount and any associated fees. Where permitted by law, we may charge interest on overdue sums and recover reasonable costs incurred in pursuing unpaid amounts. Failure to pay on time may result in access being suspended, late fees being applied, or enforcement action being taken in accordance with these terms.
Any deposit held by us may be used to cover unpaid charges, damage, cleaning, disposal, or other breaches of the agreement. If the deposit is not required for such purposes, it will be returned within a reasonable period after the agreement ends and the unit is vacated, subject to any lawful deductions. You must ensure that payment details remain valid throughout the storage period, especially where recurring payments are arranged. If a third party pays on your behalf, you remain responsible for all obligations under the agreement.
Cancellations and Termination
You may cancel a booking before the move-in date by giving notice in accordance with the cancellation policy stated at the time of booking. Unless a different cancellation right is expressly provided, any non-refundable administration charge or deposit may be retained to cover processing, reservation, or preparation costs. If you cancel after the storage period has started, you must pay all charges due up to the end of the notice period and remove your goods promptly.
We may cancel the booking or terminate the agreement immediately where you breach these terms, provide false information, use the unit for prohibited goods or illegal activity, fail to make payment, or behave in a way that puts staff, property, or other customers at risk. We may also terminate the agreement if required by law, by a competent authority, or for operational reasons where continued provision is not reasonably possible. In most cases, we will give notice before ending the agreement, but we may act without notice where urgent action is necessary.
If the agreement ends for any reason, you must remove all goods, return any keys or access devices, and leave the unit in a clean and undamaged condition. 
If you fail to clear the unit by the termination date, we may continue to charge storage fees and may take steps to remove, store, sell, or dispose of the goods in accordance with these terms and applicable law. Any proceeds from sale may be applied against sums owed to us, with any balance handled as required by law.
Use of the Unit and Prohibited Items
The unit may only be used for lawful storage of permitted goods. You must not store items that are hazardous, flammable, explosive, toxic, odorous, perishable, stolen, illegal, environmentally damaging, or likely to attract pests. Weapons, drugs, counterfeit goods, live animals, and any goods requiring specialist licensing or temperature-controlled conditions are prohibited unless we have specifically agreed in writing and all legal requirements have been met. You are responsible for ensuring that the goods stored are suitable for self-storage and that they are packed and secured appropriately.
You must not use the unit as a place of business, for manufacturing, repairs, habitation, or any activity that creates excessive noise, fumes, contamination, or risk. You must keep the unit locked, prevent unauthorised access, and comply with all site procedures and security measures. We may inspect units where there is a reasonable concern about safety, damage, prohibited items, or breach of these terms, and we may require you to remove any item that we reasonably believe is not permitted.
You remain responsible for the condition of your goods and for ensuring that they do not cause damage to the unit, the facility, or other property. Any breach of the prohibited items rules may result in immediate termination, disposal of items, notification to authorities, and recovery of all resulting costs. 
We may also refuse entry or suspend access where we reasonably consider there is a health, safety, or security concern.
Liability, Insurance and Risk
All goods are stored at your own risk unless we have expressly agreed otherwise in writing. We do not insure your goods, and you are strongly advised to arrange adequate insurance for their full replacement value. You are responsible for making sure that any insurance you arrange covers the risks relevant to storage, including theft, fire, flood, water damage, accidental damage, and damage caused during loading and unloading.
We are not liable for loss or damage to your goods unless caused directly by our negligence or wilful default, and our liability will be limited to the extent permitted by law. We are not responsible for losses arising from events outside our reasonable control, including extreme weather, fire not caused by our fault, utility failure, industrial action, civil disorder, or acts of third parties. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
You will be responsible for any loss, damage, injury, claim, cost, or expense arising from your breach of these terms, your negligence, or the conduct of anyone acting on your behalf. This includes damage caused by overloading the unit, storing unsuitable items, using incorrect packing materials, or failing to secure goods properly. You agree to indemnify us against claims brought by third parties arising from your stored goods or your misuse of the service, except to the extent caused by our negligence or breach of duty.
Waste Regulations and Environmental Responsibilities
You must comply with all applicable waste, environmental, and disposal laws when using the storage service. The unit must not be used to abandon waste, construction debris, chemicals, batteries, oils, paint, electrical waste, tyres, or other controlled waste unless such disposal has been lawfully arranged and expressly authorised. Any item left behind after the agreement ends may be treated as waste or abandoned property in accordance with these terms and applicable legislation, and you may be charged for removal, handling, transport, and disposal.
You are responsible for removing all packaging, wrapping, pallets, crates, and other materials generated by your move-in or move-out unless we have agreed to dispose of them. If we agree to handle waste on your behalf, you must provide accurate information about its nature and quantity and must pay any related charges. You must not place waste in any area of the facility not designated for that purpose. If hazardous or regulated waste is discovered, you must cooperate fully with any required containment, reporting, or removal process.
Where goods are contaminated, leaking, rotting, infested, or otherwise capable of causing environmental harm, you must notify us immediately and take all steps requested to prevent further damage. We may isolate, remove, or dispose of such items where necessary to protect health, safety, or the environment. Any costs we incur in addressing waste-related breaches will be recoverable from you, and we may retain goods or suspend access until payment is made where lawful to do so.
Customer Responsibilities, Access and Security
You are responsible for maintaining the confidentiality of any access code, key, padlock combination, or electronic credential issued to you. Any person using your access details will be treated as acting with your authority. You must notify us promptly if access credentials are lost, stolen, or compromised. We may change access procedures for security reasons, provided reasonable notice is given where possible.
Access may be restricted at certain times, for maintenance, safety, emergencies, or other operational reasons. While we will use reasonable efforts to keep the facility accessible in accordance with our usual service arrangements, we do not guarantee uninterrupted access. You must comply with all site rules, including speed limits, parking controls, health and safety instructions, and any requirements relating to loading, unloading, and use of common areas.
You must not cause nuisance, obstruction, or interference with other users, and you must ensure that goods are moved with appropriate care. If you cause damage to the facility or communal areas, you will be liable for the reasonable cost of repair or replacement. We may photograph the condition of units or goods for records, security, and dispute resolution purposes, in accordance with data protection law and our lawful interests.
Ending the Agreement, Abandoned Goods and Enforcement
When the agreement ends, you must empty the unit completely and leave it clean. If goods remain after the end date, we may treat them as abandoned if you do not collect them within a reasonable period after notice, or sooner where the law allows. We may sell, dispose of, or otherwise deal with abandoned goods, applying the proceeds first to unpaid charges and costs. Any surplus will be handled in line with applicable law.
Where you fail to pay sums due or otherwise breach the agreement, we may exercise any rights available to us under the contract or at law, including retention of goods to the extent permitted, charging interest or fees, restricting access, and seeking recovery through legal proceedings. Any exercise of our rights will be proportionate and carried out in good faith. If we choose not to enforce a right immediately, that does not mean we waive it.
Data, Notices and General Provisions
We may process your personal data for administration, payment handling, security, legal compliance, and service management purposes in accordance with applicable data protection law. Notices under this agreement may be given by email, post, text message, or by any reasonable method using the contact details you provided. You must keep those details up to date so that important communications can reach you in time. If any notice is deemed delivered under the method used, it will be treated as effective unless proven otherwise.
Governing Law and JurisdictionThese terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are acting as a consumer, nothing in these terms affects your statutory rights under applicable UK law, and any limitation of liability will apply only to the extent permitted by law.
If a dispute arises, both parties should first seek to resolve the matter in good faith by reviewing the relevant booking records, payment history, and any applicable notices. If informal resolution is not possible, the matter may be referred to the courts or to any alternative dispute process that is agreed in writing. These terms represent the entire agreement between the parties regarding the storage service and replace any previous oral or written understanding concerning the same subject matter.
By using the storage service, you confirm that you have read, understood, and accepted these terms and conditions. You also confirm that the goods placed in storage are lawfully yours or that you are authorised to store them, and that you will comply with all payment, access, safety, and environmental obligations throughout the storage period.