Self Storage Greenwich Privacy Policy
This Privacy Policy explains how Self Storage Greenwich collects, uses and protects personal data relating to customers and potential customers in the local area. It applies to all Self Storage Greenwich customers, including anyone who makes an enquiry, signs a storage agreement, visits our premises, accesses our website or otherwise interacts with us.
We are committed to handling your personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act.
Who This Policy Applies To
This Privacy Policy applies to all individuals in the Self Storage Greenwich customer area, including people who:
• request a quote or information about our storage services
• enter into a storage contract with us
• pay for or manage storage on behalf of another person
• visit our storage facility or car park
• interact with our website, social media or customer service team
By using our services or contacting us, you acknowledge that your personal data will be processed as described in this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data, depending on how you interact with us:
• Identification data such as name, title, date of birth, proof of identity and proof of address documents.
• Contact details such as postal address, billing address, and any other contact details you choose to provide.
• Contract and account data such as storage unit number, contract dates, services selected, access permissions, correspondence, and account history.
• Payment and transaction data such as payment method details, payment history, invoices, charges and refunds. Payment card details are handled securely by our payment processor and are not stored by us in full.
• Security and access data such as CCTV images, door entry logs and records of access to our premises.
• Communication data such as enquiries, complaints, feedback, and records of communications with our customer service team.
• Technical data such as IP address, device information, and basic usage data when you visit our website, to support security and basic analytics.
Lawful Basis For Processing Your Data
We only process personal data where we have a lawful basis under data protection law. Depending on the circumstances, the lawful basis will be one or more of the following:
• Contract: to take steps at your request before entering into a contract, to set up your storage unit, and to perform our contract with you (for example, managing your account, processing payments, and providing access to your storage unit).
• Legal obligation: to comply with legal and regulatory requirements, such as anti money laundering checks, tax and accounting rules, and obligations to law enforcement authorities.
• Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override these. This includes managing our facilities, ensuring the security and safety of our premises, preventing fraud, recovering debts, improving our services, and handling enquiries and complaints.
• Consent: where required by law, for example for certain types of marketing communications. When we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
• to provide, manage and administer storage services and related services
• to verify your identity and eligibility to use our services
• to process bookings, payments, renewals and account changes
• to maintain the security and integrity of our premises, systems and customers belongings
• to respond to your enquiries, requests and complaints
• to send you service messages about your contract, payments, access arrangements or changes to our terms and policies
• to comply with our legal and regulatory obligations
• to improve our services and customer experience
Retention Of Your Personal Data
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are required to keep it by law.
In general:
• Contract and account data are kept for the duration of your contract and for a reasonable period afterwards to handle any queries, disputes or legal claims.
• Financial and transaction records are retained for the period required under tax, accounting and financial regulations.
• CCTV footage and access records are stored for a limited time, which may be extended where footage or logs are required for an investigation, dispute or legal proceedings.
• Enquiries and communications are retained for a period that allows us to respond properly, manage our relationship with you and improve our services.
When personal data is no longer required, it is securely deleted, anonymised or otherwise rendered unusable.
Use Of Data Processors
We may use carefully selected third party service providers to process personal data on our behalf. These processors help us with functions such as:
• payment processing and merchant services
• secure data storage and back up
• customer relationship and account management tools
• IT support, security and maintenance
• CCTV system operation and monitoring
• professional advisers such as accountants or legal advisers
Where we use processors, they act only on our documented instructions and are bound by contractual obligations to protect the confidentiality and security of your personal data, in accordance with data protection law. They are not permitted to use your personal data for their own purposes.
Sharing Your Personal Data
We do not sell your personal data. We may share personal data with:
• our processors and professional advisers, as described above
• law enforcement agencies, courts, regulators or government bodies where we are required or permitted to do so by law
• debt recovery agencies where there are unpaid amounts owing under your contract
• another storage provider or relevant third party, at your request or with your consent, for example when coordinating a move
Any sharing is carried out in accordance with data protection law and is limited to what is necessary.
International Transfers
Where any of our service providers are located outside the United Kingdom, or store data on servers located outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place to protect your personal data. These may include the use of standard contractual clauses or other mechanisms approved by data protection authorities.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include the right to:
• access your personal data and receive a copy of the information we hold about you
• request correction of inaccurate or incomplete personal data
• request deletion of your personal data, in certain circumstances
• request restriction of our processing of your personal data, in certain circumstances
• object to processing that is based on our legitimate interests, and to direct marketing
• request the transfer of your personal data to you or to another organisation, in a structured, commonly used and machine readable format, where technically feasible and applicable
• withdraw consent where we rely on consent to process your personal data
These rights are not absolute and may be subject to legal limitations. We will explain clearly if we cannot fully comply with a request for legal or technical reasons.
Security Of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include physical security at our premises, access controls, staff training, and the use of secure systems and protocols.
Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make significant changes, we will take reasonable steps to bring them to your attention. The most current version will always be available from us on request.
Contact And Complaints
If you have any questions about this Privacy Policy or how Self Storage Greenwich handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our main customer information materials or at our facility.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.
