Self Storage Greenwich Service Terms and Conditions
These Terms and Conditions govern the provision of self storage services and related removal or moving services by Self Storage Greenwich to you, the customer. By making a booking, paying a deposit, using our storage facilities, or engaging any related services such as collection, delivery or removal support, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use our services or facilities. You are advised to read all sections carefully before entering into any agreement with us.
1. Definitions
In these Terms and Conditions:
Customer means the person or business who books or uses the services and is responsible for all charges and compliance with these terms.
Services means self storage services and any related services provided by us, including but not limited to removal, collection, delivery, loading and unloading assistance, and the supply of packing materials.
Storage Unit means the specific storage space allocated to you within our facility, which may include rooms, containers, lockers, or other designated spaces.
Agreement means the contract formed between you and Self Storage Greenwich when you complete a booking and we confirm acceptance, incorporating these Terms and Conditions.
2. Scope of Services
We provide secure self storage facilities for domestic, business and trade customers, together with optional removal and transport support within our general service area. Our services may include:
Provision of storage units on a licence basis.
Short-term and long-term storage for household goods, personal items, documents, furniture, and certain business stock, subject to restrictions.
Collection and delivery of items for storage by or on behalf of the customer.
Assistance with removal and moving of goods to and from our facility, directly or via approved partners.
Supply of packaging materials such as boxes, tape and wrapping where requested.
We reserve the right to refuse any service or storage request at our sole discretion, including where items are prohibited, hazardous or unsuitable for storage.
3. Booking Process
3.1 Booking Request
You may request a booking for storage or removal related services in person or via our online or written booking channels. At the time of booking you will be asked to provide accurate information including your name, address, contact details, proposed start date, anticipated duration, type and approximate volume of items, and any access or removal requirements.
3.2 Acceptance of Booking
Your booking is not confirmed until we issue a booking confirmation or storage agreement. We may ask for supporting information before accepting your booking, such as identification documents, proof of address or business credentials. We reserve the right to decline any booking request.
3.3 Changes to Bookings
If you wish to change your booking, including alterations to the start date, duration, storage unit size or removal arrangements, you must notify us as early as possible. All changes are subject to availability and may result in a change in charges. We will confirm any revised booking in writing or by issuing an updated agreement.
4. Payments and Charges
4.1 Storage Fees
Storage fees are payable in advance at the rates agreed at the time of booking. Unless otherwise stated, fees are charged on a weekly or monthly basis, with part periods often charged as full periods. We will notify you of the applicable charge schedule when you enter into the agreement.
4.2 Removal and Transport Charges
Any removal, collection, delivery or associated moving services will be charged separately from storage fees, unless specifically stated as an inclusive package. Charges may be based on time, distance, volume, weight, access conditions and any special handling requirements. We will provide an estimate or quote based on the information you supply; if that information is incomplete or inaccurate, we may revise the charges accordingly.
4.3 Deposits
We may require a deposit for storage and associated services, which will be held as security for charges and compliance with these terms. The deposit is refundable at the end of the agreement, subject to deductions for unpaid charges, cleaning, repairs or disposal costs.
4.4 Payment Methods
Payment must be made using the methods we make available from time to time, which may include card payment, bank transfer, or other accepted methods. All payments must be made in pounds sterling unless we agree otherwise in writing.
4.5 Late or Missed Payments
If you fail to pay any sum due under this agreement on time, we may charge interest on the outstanding amount at the statutory rate or a reasonable contractual rate from the due date until payment is made in full. We may also suspend access to the storage unit or suspend provision of removal and other services until all overdue sums are paid. Repeated late or missed payments may result in termination of the agreement.
5. Cancellations and Amendments
5.1 Customer Cancellations Before Start Date
You may cancel your booking before your agreed start date by giving us notice. Where you cancel within a reasonable notice period specified at the time of booking, any pre-paid storage fees for unused periods will normally be refunded, less any non-refundable deposit or administrative fee. If you cancel at short notice or on the day of service, you may be liable for part or all of the fees for the first period or for the removal services booked.
5.2 Cancellations After Start of Storage
Once storage has commenced, you may end the agreement by giving us the minimum notice period specified in your agreement. Storage fees already paid for periods beyond the agreed notice period may be refunded at our discretion, after deduction of any applicable charges.
5.3 Our Right to Cancel or Amend
We may cancel your booking or terminate the agreement where:
You have provided inaccurate or misleading information.
You fail to make payments when due.
Your goods are found to be prohibited, hazardous or in breach of these terms.
We reasonably believe your use of the facility may be unsafe or unlawful.
Operational, safety or regulatory reasons require us to do so.
In the case of our cancellation prior to the start date for reasons not related to your breach, we will refund any fees paid in advance for services not provided. We are not liable for any indirect or consequential losses arising from such cancellation.
6. Access and Use of Storage Units
6.1 Access Rights
Subject to payment of all fees due, you may access your storage unit during our published access hours, which may vary by facility. We may restrict or suspend access temporarily for safety, maintenance, security or other operational reasons. We will, where reasonably possible, give prior notice of planned restrictions.
6.2 Security Measures
You are responsible for securing your storage unit using appropriate locks. You must not share keys, access codes or credentials with unauthorised persons. You must inform us immediately if you suspect any unauthorised access or loss of keys or codes.
6.3 Prohibited and Restricted Items
You must not store any of the following items:
Explosives, firearms, weapons or ammunition.
Flammable or combustible materials, including fuel, gas cylinders or fireworks.
Hazardous or toxic substances, chemicals or waste.
Perishable goods, live animals or plants.
Illegal goods, stolen property or items obtained unlawfully.
Cash, high-value jewellery, precious metals or irreplaceable documents, except where agreed in writing and appropriately insured.
We may inspect or require removal of any items we reasonably believe breach these restrictions or present a risk to property or persons.
7. Customer Responsibilities
You are responsible for:
Ensuring all information provided to us is accurate and complete.
Packing your goods safely and suitably in boxes or containers fit for storage and transport.
Ensuring that removal and delivery locations are accessible, safe and compliant with vehicle access regulations.
Complying with all facility rules and safety instructions notified to you from time to time.
Maintaining adequate insurance cover for your goods in storage and in transit, whether arranged independently or through an approved policy where offered.
You must not cause damage to the facility, vehicles, equipment or other users goods. You must report any damage or incident to us as soon as possible.
8. Waste, Cleanliness and Environmental Regulations
8.1 Waste and Rubbish
You must not leave waste, unwanted items or rubbish in corridors, common areas, loading bays or outside the facility. Any waste generated by you must be removed by you from the facility or disposed of only using any authorised waste services we provide, subject to charges and rules.
8.2 Prohibited Disposal
You must not dispose of hazardous, electrical or bulky items in ordinary waste streams. This includes but is not limited to solvents, oils, paint, chemicals, batteries, fridges, freezers, televisions and other regulated waste. You are responsible for arranging lawful disposal of such items in accordance with environmental regulations.
8.3 Cleaning and Condition of Unit
You must keep your storage unit clean and in good condition. At the end of the agreement you must remove all goods and rubbish and return the unit in a reasonably clean state. We may charge you for cleaning, removal of waste or remediation where necessary.
8.4 Environmental Compliance
You agree to comply with all applicable environmental, health and safety laws and regulations in your use of the storage unit and related services. If your actions cause pollution, contamination or other environmental harm, you will be responsible for all costs, claims and expenses arising.
9. Liability and Risk
9.1 Risk in Goods
All goods stored or handled by us remain at your sole risk at all times, except where loss or damage is directly caused by our negligence or breach of statutory duty. You are strongly advised to insure your goods for their full replacement value.
9.2 Our Liability
We will exercise reasonable skill and care in providing the services. However, we will not be liable for:
Loss or damage resulting from your failure to pack goods properly or to comply with these terms.
Loss or damage arising from inherent defects, deterioration or fragility of the goods.
Indirect or consequential loss, such as loss of profit, loss of business, loss of data or loss of opportunity.
Our total liability for any loss or damage to your goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable sum having regard to the storage fees paid and any insurance arrangements notified or offered, unless a higher limit is expressly agreed in writing.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited by law.
9.3 Time Limits for Claims
You must inspect your goods promptly on collection or delivery and notify us in writing of any visible loss or damage within a reasonable period. For loss or damage that was not immediately apparent, you must notify us as soon as reasonably practicable after discovery. If you fail to notify us within a reasonable time, it may be more difficult to investigate and we may not be able to accept liability.
10. Indemnity
You agree to indemnify and keep us indemnified from and against all claims, losses, damages, costs and expenses arising from:
Your breach of these Terms and Conditions.
Your use of the storage unit or facilities, including any damage you or your agents cause to the facility, vehicles, equipment or other customers property.
Your storage of prohibited or hazardous items.
Your failure to comply with any applicable law or regulation.
11. Termination and Removal of Goods
11.1 Termination by You
You may terminate the agreement by giving the required notice and removing all goods from the storage unit by the end of the notice period. All outstanding charges must be paid before or at the time you vacate the unit.
11.2 Termination by Us
We may terminate the agreement immediately by giving you notice where you are in serious or persistent breach of these terms, including non-payment of charges, or where we reasonably consider your continued use of the unit to be unsafe or unlawful. We may also terminate on notice for operational or business reasons, allowing a reasonable period for you to remove your goods.
11.3 Right to Sell or Dispose of Goods
If you fail to pay outstanding charges or fail to collect your goods after lawful termination and after reasonable notice has been given, we may, in accordance with applicable law, sell or dispose of some or all of your goods to recover sums due and the costs of sale or disposal. Any surplus proceeds remaining after deduction of all charges and costs will be held for you, subject to any legal requirements.
12. Data Protection and Privacy
We will collect and use your personal data in order to manage your account, process payments, provide services and maintain security at our facilities. This may include the use of CCTV and access control systems. We will handle your information in accordance with applicable data protection laws and any privacy notices we provide to you from time to time.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will normally apply to new agreements or renewals. Where we make significant changes that affect ongoing agreements, we will give you reasonable notice. Continued use of the services after the effective date of any changes will constitute acceptance of the updated terms.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, except that we may bring proceedings in any other jurisdiction where your goods are located or where required to enforce our rights.
15. General Provisions
15.1 Entire Agreement
These Terms and Conditions, together with any written service or storage agreement and any facility rules notified to you, constitute the entire agreement between you and us in relation to the services.
15.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
15.3 No Waiver
Our failure or delay in exercising any right or remedy under these terms shall not constitute a waiver of that or any other right or remedy.
15.4 Assignment
You may not assign, transfer or sub-license your rights or obligations under this agreement without our prior written consent. We may assign or transfer our rights and obligations to another provider or operator, provided this does not reduce the level of protection you receive under these terms.
By proceeding with a booking or using our facilities, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
